1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us through our website, WhatsApp, email, or in person.

2. Information We Collect

We may collect the following information:

• Name, email address, phone number, and address

• Company or business details (for B2B customers)

• Payment information (only for transaction processing; we do not store card details)

• Product preferences or order history

• Communications (e.g., messages, support requests)

3. How We Use Your Information

We use your information to:

• Process orders and provide customer service

• Respond to inquiries and support requests

• Send order updates, invoices, and shipping notifications

• Improve our products, services, and website

• Send promotional emails (only if you opt in)

4. Data Protection

• We use secure systems to store and protect your data.

• Access to customer data is restricted to authorized personnel only.

• We do not sell, rent, or share your personal information with third parties, except as required to fulfill your order (e.g., courier services).

5. Cookies & Website Analytics

If using a website:

• We may use cookies to improve your browsing experience.

• Analytics tools (like Google Analytics) may be used to understand visitor behavior.

6. Third-Party Services

We may share your information with trusted service providers for:

• Payment processing

• Shipping/logistics

• Marketing (only if you’ve opted in)

All partners are required to follow data protection guidelines.

7. Your Rights

• You can request to view, update, or delete your personal data.

• You can opt out of marketing communications at any time.

8. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website or communicated via email.